Picture having a construction of a building without a plan in mind as to how it will appear in the end. That is the kind of experience of creating a chatbot without having a clear goal in mind.
The chatbot need to be as much natural as possible and easy to use. It is very irritating to engage in a conversation with someone especially when the person on the other end is stubborn.
What can quickly lead to a rather confrontational and intimidating interface is the temptation of filling your chatbot with all the bells and whistles. But resist! Concentrate on important processes which are relevant to the achievement of goal
Chatbots are not supposed to sound like robotic voices, perhaps robotic including the emotional aspect of the conversation. Inject some personality! Use natural language.
You won’t deploy a website without testing it, will you? The same goes for chatbots, along with other mailguard in the list of most preferred and widely used elements of the Internet communication.
Your chatbot is like a living creature; or at least that’s what it wants you to think now! Take time and listen to the users and incorporate what they are saying into the product.
Nobody is immune to change, not even the technology we use, so, of course, your chatbot needs to evolve as well. Being on top of emerging trends in chatbot and implementation, it would be advisable to upgrade the program from time to time to match the latest development.
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