Category: Chatbot

in one of its blogs, predicted, “chatbots in e-commerce would tackle 85% of customer service interactions by 2020,”, the industry must get ready for this revolution. According to Statista, ecommerce sales will reach $4.5 trillion worldwide by 2021. However, these promising statistics are masked from extensive pressure under which the industry is rolling. Companies in […]

In our previous blog we covered how chatbots are being used in financial services, now let’s understand how the banking sector is making use of chatbots to enhance their services and customer experience. With increasing consumer expectations, the use of innovative technologies such as Chatbots, Artificial Intelligence, Machine Learning is making banks smarter day-by-day. Want to know how? […]